OÜ Koduõendus is a small company providing health care services; the company was issued an activity licence in May 2003. OÜ Koduõendus has its own premises in Kohtla-Järve since 2007; before that, we operated in leased facilities. We provide home nursing and care services for patients living in various residential districts of the Ida-Viru County. Operation in the field of health care presupposes compliance with requirements established for health care service providers, which has served as the grounds for application for activity licence.

   OÜ Koduõendus is an appropriately co-ordinated social association striving towards achievement of common objectives – good health of the patients and meeting their expectations regarding the services provided. Our small team is characterised by healthy mental climate and organisation culture, as well as friendly occupational atmosphere.

   As regards organisation culture, we emphasize the activities directed towards provision of high-quality services, constant self-improvement and personnel training. We consider maintaining good team work and organisation’s values self-evident, but also think highly of work satisfaction and self-assertion skills that help us to cope with stress associated with our emotionally demanding work in our own neighbourhood.

   At OÜ Koduõendus we value our patients as individuals and strive towards improving of their health and quality of life. We consider interaction, experience, professional skills, education, client-centred attitude and unbiased treatment as our work-related values.

   Information flow within the organisation is one of the preconditions to success, for which purpose we have created intraorganisational e-mail, telephone network and home page.

   The manager is expected to display strategic skills and support the team upon achievement of the objectives through the use of professional decision-making, nursing-related administration principles, theories, and clinical knowledge.

   Achievement of quality management-related results is an important systematic activity based on professional standard, professionalism, and motivation skills, for the achievement of which skilful planning is applied and the existing resources utilised. However, the success of home nursing services and satisfaction of our patients and those close to them also depends on the personnel’s motivation, readiness for change, and development.